Discover where administrators can find the User Criteria for accessing Knowledge Base articles in ServiceNow. Prepare for your ServiceNow CSA certification exam with this comprehensive explanation.
Table of Contents
Question
In a Knowledge Base record, where can an administrator find the User Criteria for who can read the articles?
A. From the Accessible to tab
B. From the Available to tab
C. From the Can Access tab
D. From the Can Read tab
Answer
A. From the Accessible to tab
Explanation
In ServiceNow, when creating or editing a Knowledge Base record, administrators can control who has access to read the articles by setting the User Criteria. This User Criteria can be found under the “Accessible to” tab within the Knowledge Base record.
The “Accessible to” tab allows administrators to define which users or groups of users can access and read the articles within the Knowledge Base. This is an essential feature for maintaining the security and confidentiality of the information stored in the Knowledge Base, ensuring that only authorized individuals can view the articles.
The other options provided in the question are incorrect:
- B. From the Available to tab: This is not a valid tab in the Knowledge Base record.
- C. From the Can Access tab: This is not a valid tab in the Knowledge Base record.
- D. From the Can Read tab: This is not a valid tab in the Knowledge Base record.
To summarize, administrators can find the User Criteria for who can read the articles in a Knowledge Base record by navigating to the “Accessible to” tab within the record itself. This tab allows them to set the appropriate access rights for users or groups, ensuring that only authorized individuals can view the articles.
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