Discover the three fields automatically updated in the associated asset record when an Incident Management application triggers a swap/replace asset task in ServiceNow CIS-HAM.
Table of Contents
Question
A user’s broken laptop is replaced via an incident. Upon completion, the Incident Management application triggers the swap/replace asset task. Which fields are automatically updated in the associated asset record? (Choose three.)
A. Software allocations
B. Maintenance contracts
C. Depreciation values
D. Related CI record
E. Disposal information
Answer
B. Maintenance contracts
C. Depreciation values
D. Related CI record
Explanation
When a user’s broken laptop is replaced through an incident in ServiceNow and the Incident Management application triggers the swap/replace asset task upon completion, three fields in the associated asset record are automatically updated:
- Maintenance contracts: The maintenance contract information linked to the asset is updated to reflect the new hardware.
- Depreciation values: The depreciation values are recalculated based on the new asset’s acquisition date and cost.
- Related CI record: The Configuration Item (CI) record associated with the asset is updated to reflect the new hardware, ensuring accurate tracking in the Configuration Management Database (CMDB).
Software allocations and disposal information are not automatically updated by the swap/replace asset task and may require manual intervention or additional workflows.
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