Learn the recommended approach for removing spammers’ posts and comments from a Salesforce Experience Cloud site using Chatter. Discover how site managers, moderators, and admins collaborate to manually remove spam content and maintain a clean community experience.
Table of Contents
Question
DreamHouse Realty (DR) has active participation of home owners and prospective buyers in its Experience Cloud site that uses Chatter. Recently, DR observed a significant number of comments being marked as spam. DR’s Salesforce and Security teams did further analysis and identified the posts made by the spammers.
DR’s Management team has decided to remove all the spammers’ posts and comments from the Experience Cloud site.
What should the Experience Cloud consultant recommend to remove them?
A. Enable Experience Cloud Einstein features to remove all the spammers’ posts and comments as a background action.
B. Submit a high-priority case with Salesforce Support to remove all of the spammers’ posts and comments. The site will be under maintenance state until resolution.
C. Utilize the Insights reports by creating and using a custom action to remove all the spammers’ posts and comments.
D. Experience Cloud site managers, moderators, and admins work together to remove all the spammers’ posts and comments manually.
Answer
D. Experience Cloud site managers, moderators, and admins work together to remove all the spammers’ posts and comments manually.
Explanation
In this scenario, DreamHouse Realty has identified a significant number of posts and comments marked as spam in their Experience Cloud site using Chatter. The recommended approach is for the site managers, moderators, and administrators to collaborate and manually remove the spammers’ content.
This manual removal process ensures a thorough review and targeted removal of the identified spam posts and comments. It allows the team to exercise discretion and control over the content being removed, minimizing the risk of inadvertently removing legitimate content.
Other options, such as using Experience Cloud Einstein features or submitting a high-priority case to Salesforce Support, are not the most appropriate solutions in this case. The Insights reports and custom actions are also not specifically designed for removing spam content.
By working together, the site managers, moderators, and admins can efficiently locate and remove the spammers’ posts and comments, ensuring a clean and spam-free community experience for the active participants in DreamHouse Realty’s Experience Cloud site.
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