Learn the key considerations for using Criteria-Based Audiences in Salesforce Experience Cloud. Discover limitations, criteria options, and best practices for tailoring content to specific user segments.
Table of Contents
Question
Which three considerations should be made when using Criteria-Based Audiences? (Choose three.)
A. Components in the template header and footer sections cannot be assigned to an audience.
B. Up to 2,000 audiences can be created.
C. Domain criteria are not available in sandbox or Developer Edition orgs.
D. Salesforce must be contacted if you need to use the domain criteria in sandbox or Developer Edition orgs.
E. Record Type criteria cannot be assigned to a component.
Answer
B. Up to 2,000 audiences can be created.
C. Domain criteria are not available in sandbox or Developer Edition orgs.
E. Record Type criteria cannot be assigned to a component.
Explanation
The three correct considerations when using Criteria-Based Audiences in Salesforce Experience Cloud are:
A. Components in the template header and footer sections cannot be assigned to an audience. Header and footer sections are global elements that apply to all pages, so audience targeting is not available for components placed in these areas.
C. Domain criteria are not available in sandbox or Developer Edition orgs. Domain-based criteria, which allow targeting based on the user’s email domain, are only supported in production environments and not in sandbox or Developer Edition orgs.
E. Record Type criteria cannot be assigned to a component. While Criteria-Based Audiences support various criteria like profile, location, and custom formula fields, Record Type is not a supported criterion for audience targeting at the component level.
It’s important to note that up to 50 audiences can be created in an org, not 2,000 as stated in option B. Additionally, contacting Salesforce is not required to use domain criteria, as they are simply unavailable in certain org types (option D).
By understanding these considerations, Experience Cloud developers and administrators can effectively leverage Criteria-Based Audiences to deliver personalized content and experiences to specific user segments within their community.
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