Learn how natural language processing (NLP) can help you implement a chatbot on your website that partially deflects incoming cases by answering frequency asked questions with Salesforce.
Table of Contents
Question
Cloud kicks wants to decrease the workload for its customer care agents by implementing a chatbot on its website that partially deflects incoming cases by answering frequency asked questions. Which field of AI is most suitable for this scenario?
A. Natural language processing
B. Computer vision
C. Predictive analytics
Answer
A. Natural language processing
Explanation
The correct answer is A. Natural language processing. Natural language processing (NLP) is the field of AI that deals with understanding and generating natural language, such as text or speech. NLP is most suitable for implementing a chatbot that can interact with customers using natural language and answer their questions. Computer vision and predictive analytics are not relevant for this scenario, as they deal with analyzing images and making predictions based on data, respectively.
Natural language processing is the field of AI that is most suitable for this scenario. Natural language processing (NLP) is a branch of AI that enables computers to understand and generate natural language, such as speech or text. NLP can be used to create conversational interfaces that can interact with users using natural language, such as chatbots. Chatbots can help automate and streamline customer service processes by providing answers, suggestions, or actions based on the user’s intent and context.
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