Learn how to use the duplicate management feature in Salesforce to prevent and merge duplicate records.
Table of Contents
Question
Cloud Kicks wants to ensure that multiple records for the same customer are removed in Salesforce. Which feature should be used to accomplish this?
A. Duplicate management
B. Trigger deletion of old records
C. Standardized field names
Answer
A. Duplicate management
Explanation
The correct answer is A. Duplicate management. This feature allows Cloud Kicks to define duplicate and matching rules to prevent users from creating duplicate records and merge existing ones. Trigger deletion of old records (B) is not a standard Salesforce feature and would require custom code. Standardized field names © can help with data quality, but they do not prevent or remove duplicate records.
Duplicate management should be used to remove multiple records for the same customer in Salesforce. Duplicate management is a feature that helps prevent and manage duplicate records in Salesforce. Duplicate management can help define matching rules, duplicate rules, and alert messages to detect and merge duplicate records.
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