Here’s a prompt for an AI to help create a customer onboarding and education program:
I need to develop a comprehensive customer onboarding and education initiative for <product/service name> aimed at helping <customer segments/personas> achieve successful adoption and realize maximum value. Start by mapping out the key milestones and desired outcomes across the entire customer journey, from initial purchase through to becoming a power user. Identify the top <5-7> instructional topics and learning priorities that will guide users through this process effectively. For each topic, generate content concepts across multiple formats like: - Interactive tutorials/walkthroughs - Video lessons and best practice guides - Tip sheets and checklists - FAQ collections - Quizzes and certification paths Determine the ideal timing and sequence for delivering this educational content based on <product complexity, user behaviors, data consumption preferences, etc.> Recommend engagement strategies to drive adoption of the resources, like <in-app nudges, automated drip emails, social sharing, gamification, etc.> Provide a template for a self-service customer enablement hub where users can access this content on-demand across <channels like website, app, email, chat, etc.> Finally, outline key metrics to measure the program's effectiveness, such as <product engagement, feature adoption, support tickets, NPS, customer churn/retention, etc.>