Discover whether to use a call group, distribution group, Microsoft 365 group, or shared mailbox when configuring group call pickup in Microsoft Teams Phone deployments.
Table of Contents
Question
You have a Microsoft Teams Phone deployment that contains a user named User1.
You plan to configure a call answering rule for User1 to utilize group call pickup when an incoming call rings for 20 seconds.
You need to add people to the Group call pickup settings.
What should you create for group call pickup?
Select only one answer.
A. a call group
B. a distribution group
C. a Microsoft 365 group
D. a shared mailbox
Answer
To configure group call pickup for User1 in Microsoft Teams Phone, you must create:
A. a call group
Explanation
Group call pickup must have users added to a call group. These users will be able to receive and make calls at the same time on the user’s behalf.
Group call pickup in Microsoft Teams allows users to share incoming calls with a predefined group of colleagues. Here’s why the answer is call group:
Call Group Functionality
- A call group is explicitly designed for call-sharing scenarios in Teams. Members of this group receive notifications for incoming calls based on configured rules (e.g., after 20 seconds of ringing).
- Unlike distribution or Microsoft 365 groups, call groups are purpose-built for call routing and pickup within Teams Phone.
Configuration Process
- Admins or users create call groups via Teams admin center > Users > Voice settings > Call answering rules, adding members and setting ring order/notification preferences.
- Distribution groups (email lists) and Microsoft 365 groups (collaboration tools) lack native integration with Teams call-handling features.
Key Limitations
- Teams call groups support up to 25 members, and users can belong to multiple groups.
- Distribution groups and shared mailboxes cannot trigger call notifications or routing in Teams.
By creating a call group, User1’s unanswered calls will automatically ring the group members after 20 seconds, ensuring seamless call pickup without relying on legacy email-based groups.
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