Learn which Power Platform tool is best for building AI-powered chatbots to answer common customer inquiries for the PL-900 exam. Discover how Power Virtual Agents enables no-code chatbot creation, seamless integration, and intelligent automation for customer service.
Table of Contents
Question
A company wants to create an AI-powered chatbot to answer common customer inquiries. Which Power Platform tool should they use?
A. Power BI
B. Power Automate
C. Power Apps Canvas apps
D. Power Virtual Agents
E. Microsoft Teams bots
Answer
D. Power Virtual Agents
Explanation
Power Virtual Agents allows businesses to build AI-driven chatbots without coding, helping automate customer service and support.
Power Virtual Agents is the recommended Power Platform tool for creating AI-powered chatbots that answer common customer inquiries. Power Virtual Agents enables businesses to design, deploy, and manage intelligent chatbots using a no-code, graphical interface, making advanced conversational AI accessible to users without programming expertise.
Key features and benefits:
- No-Code Development: Chatbots can be built and customized through an intuitive interface, eliminating the need for coding skills.
- AI-Powered Conversations: Leverages generative AI and natural language understanding to provide relevant, context-aware responses to customer questions.
- Seamless Integration: Integrates with Microsoft 365, Dynamics 365, Power Automate, Dataverse, and over 1000 connectors, enabling chatbots to access backend data and trigger workflows for automated support.
- Multi-Channel Support: Deploys chatbots across websites, Microsoft Teams, mobile apps, and social media platforms, ensuring customers can interact on their preferred channels.
- Continuous Improvement: Built-in analytics and AI-driven suggestions help optimize chatbot performance and expand coverage over time.
- Scalability and Security: Supports enterprise-grade security, compliance, and multi-language capabilities for global deployment.
Power Virtual Agents allows organizations to build and deploy AI-driven chatbots for customer service without coding, automating responses to common inquiries, integrating with business data, and improving customer satisfaction through intelligent, scalable support.
Microsoft Power Platform Fundamentals PL-900 certification exam practice question and answer (Q&A) dump with detail explanation and reference available free, helpful to pass the Microsoft Power Platform Fundamentals PL-900 exam and earn Microsoft Power Platform Fundamentals PL-900 certification.