Find out which Microsoft Power Platform tool to use for building a website chatbot that handles customer inquiries. Learn how Power Virtual Agents enables the creation and deployment of AI-powered chatbots for customer support, essential knowledge for the PL-900 exam.
Table of Contents
Question
Which Power Platform tool would you use to develop a chatbot that can handle customer inquiries on a website?
A. Power BI
B. Power Apps
C. Power Automate
D. Power Virtual Agents
Answer
D. Power Virtual Agents
Explanation
Power Virtual Agents is designed for creating AI-powered chatbots that can interact with customers and handle inquiries on various platforms, including websites.
- Power Virtual Agents offers a no-code, graphical interface for creating AI-driven chatbots, allowing users to design, test, and deploy bots without programming skills.
- These chatbots leverage natural language processing to understand and respond to customer questions, automate common support tasks, and escalate complex issues to human agents when needed.
- Power Virtual Agents can be integrated directly into websites, Microsoft Teams, Facebook Messenger, and other channels, providing omnichannel support for customers.
- The platform supports extensive customization, connects with backend systems using Power Automate and hundreds of prebuilt connectors, and can handle a wide range of business scenarios from answering FAQs to processing orders.
- Publishing the chatbot to a website is straightforward, enabling real-time customer engagement and reducing the load on human support teams.
Power Virtual Agents is purpose-built for creating and deploying customer-facing chatbots, making it the optimal choice among Power Platform tools for this scenario.
Microsoft Power Platform Fundamentals PL-900 certification exam practice question and answer (Q&A) dump with detail explanation and reference available free, helpful to pass the Microsoft Power Platform Fundamentals PL-900 exam and earn Microsoft Power Platform Fundamentals PL-900 certification.