Learn which Microsoft Power Platform tool is best for automating customer feedback collection using AI-driven chatbots for the PL-900 exam. Discover how Power Virtual Agents enables businesses to build intelligent chatbots for seamless customer interactions.
Table of Contents
Question
A business wants to automate customer feedback collection using AI-driven chatbots. Which Power Platform tool should they use?
A. Power BI
B. Power Apps
C. Power Automate
D. Power Virtual Agents
Answer
D. Power Virtual Agents
Explanation
Power Virtual Agents allows businesses to create AI-driven chatbots that can collect customer feedback, respond to inquiries, and integrate with Power Automate to store responses in a database.
Power Virtual Agents allows organizations to create intelligent, AI-powered chatbots through a no-code interface. These chatbots can engage customers in natural language conversations, collect feedback, answer questions, and provide support without requiring advanced programming skills. The platform is designed specifically for automating customer interactions, including gathering feedback, and can be integrated with other systems and workflows using Power Automate for storing or processing responses.
Key features include:
- No-code chatbot creation for rapid deployment
- AI-driven natural language processing for human-like conversations
- Seamless integration with databases and business systems for storing feedback
- 24/7 automated customer engagement, reducing operational costs and improving efficiency
Power Virtual Agents is purpose-built for scenarios like automated customer feedback collection, making it the most suitable choice among Power Platform tools for this requirement.
Microsoft Power Platform Fundamentals PL-900 certification exam practice question and answer (Q&A) dump with detail explanation and reference available free, helpful to pass the Microsoft Power Platform Fundamentals PL-900 exam and earn Microsoft Power Platform Fundamentals PL-900 certification.