Learn how Power Virtual Agents uses AI Builder. Discover how integrating AI Builder enables chatbots to analyze images and text, automate decision-making, and deliver advanced AI-powered customer interactions.
Table of Contents
Question
How does Power Virtual Agents use AI Builder?
A. By allowing chatbots to analyze images and text with AI
B. By integrating with Power BI for reporting
C. By managing security permissions for chatbot users
D. By restricting chatbot usage to internal employees
E. By replacing human agents in all customer interactions
Answer
A. By allowing chatbots to analyze images and text with AI
Explanation
AI Builder enhances Power Virtual Agents by enabling chatbots to process text, recognize images, and perform AI-based decision-making.
Power Virtual Agents uses AI Builder by allowing chatbots to analyze images and text with AI models, enhancing the chatbot’s ability to understand, process, and respond to complex customer inputs. AI Builder provides prebuilt and custom AI models for scenarios such as text recognition, sentiment analysis, object detection, and prediction. These models can be integrated directly into Power Virtual Agents conversation flows to automate and enrich chatbot interactions.
Key integration points
- Text Analysis: Chatbots can use AI Builder models to interpret customer messages, extract key information, analyze sentiment, and classify intent, leading to more accurate and context-aware responses.
- Image Recognition: AI Builder enables chatbots to process images uploaded by users, such as reading information from scanned documents or identifying objects in photos.
- Decision Automation: By leveraging AI Builder’s prediction capabilities, chatbots can make real-time decisions, such as assessing eligibility, providing recommendations, or automating workflow steps during a conversation.
- Low-Code Integration: Business users can incorporate AI Builder models into Power Virtual Agents without coding, using Power Automate as the bridge to call AI Builder actions from within chatbot topics.
Example Use Case
A customer uploads an image of an invoice to a chatbot. The chatbot uses AI Builder’s form processing model to extract invoice details, then provides a summary or initiates a related workflow—all within the conversation.
AI Builder enhances Power Virtual Agents by enabling chatbots to process and analyze images and text, automate decision-making, and deliver more intelligent, interactive customer experiences through integrated AI capabilities.
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