Learn how Dynamics 365 Field Service inspections work with work orders. Discover if inspections can have multiple steps, work orders multiple inspections, and photos.
Table of Contents
Question
A company uses Dynamics 365 Field Service. Technicians in the company use work orders and inspections to complete their tasks.
For each of the following statements, select Yes if the statement is true. Otherwise, select No.
NOTE: Each correct selection is worth one point.
Field Service inspecions:
- An inspection can have multiple steps.
- A work order can have multiple inspections.
- Pictures can be added to an inspection.
Answer
- An inspection can have multiple steps: Yes
- A work order can have multiple inspections: Yes
- Pictures can be added to an inspection: Yes
Explanation
Yes, Field Service inspections in Microsoft Dynamics 365 can have multiple steps. An inspection is essentially a checklist that a technician completes while doing field service work. Each inspection can include as many individual steps, questions, or items as needed to thoroughly document the work.
Yes, a single work order in Dynamics 365 Field Service can include multiple inspections. This allows different aspects of the job to be inspected and tracked separately. For example, one inspection could cover safety checks, while another deals with the actual repair or maintenance tasks performed.
Yes, photos can be added to Field Service inspections in Dynamics 365. Technicians can use a mobile device to snap pictures during the inspection process and attach them to the relevant inspection step. This provides visual documentation of equipment condition, work completed, or issues encountered. The images become part of the inspection record.
So in summary, Dynamics 365 Field Service provides flexible inspections that can have multiple steps per inspection, multiple inspections per work order, and photo attachments to fully document field service activities. The inspection capabilities help ensure work quality, technician accountability, and thorough record-keeping.
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