Table of Contents
Question
You have a knowledge base of frequently asked questions (FAQ). You create a bot that uses the knowledge base to respond to customer requests. You need to identify what the bot can perform without adding additional skills. What should you identify?
A. Register customer purchases.
B. Register customer complaints.
C. Answer questions from multiple users simultaneously.
D. Provide customers with return materials authorization (RMA) numbers.
Answer
C. Answer questions from multiple users simultaneously.
Explanation
To identify what the bot can perform without adding additional skills, you should consider:
C. Answer questions from multiple users simultaneously:
- A bot built using a knowledge base of frequently asked questions (FAQ) can handle multiple user inquiries simultaneously.
- The bot can process and respond to user questions concurrently, providing quick and efficient support to multiple users at the same time.
- This capability allows the bot to scale and handle a high volume of user inquiries without the need for additional skills or resources.
A. Register customer purchases:
- Registering customer purchases typically involves interacting with external systems such as e-commerce platforms or databases.
- Without additional skills or integrations, a bot built with a knowledge base alone may not have the capability to register customer purchases.
B. Register customer complaints:
- Registering customer complaints often involves complex workflows and interactions with customer service systems or databases.
- A bot built solely with a knowledge base may not have the capability to handle the registration of customer complaints without additional skills or integrations.
D. Provide customers with return materials authorization (RMA) numbers:
- Providing customers with return materials authorization (RMA) numbers usually involves integration with order management or return systems.
- Without additional skills or integrations, a bot built with a knowledge base may not be able to generate and provide RMA numbers to customers.
In summary, the bot built using the knowledge base of frequently asked questions (FAQ) can perform the following without adding additional skills:
C. Answer questions from multiple users simultaneously:
- The bot can handle multiple user inquiries concurrently, providing support to multiple users at the same time.
However, it may not have the capability to perform tasks such as registering customer purchases, registering customer complaints, or providing customers with return materials authorization (RMA) numbers without additional skills or integrations.
Reference
- Design knowledge bots – Bot Service | Microsoft Learn
- Build a Chatbot Knowledge Base: 5 Steps (userlike.com)
Microsoft Azure AI Fundamentals AI-900 certification exam practice question and answer (Q&A) dump with detail explanation and reference available free, helpful to pass the Microsoft Azure AI Fundamentals AI-900 exam and earn Microsoft Azure AI Fundamentals AI-900 certification.
