Learn how to apply Microsoft’s responsible AI principles in building AI solutions using sentiment analysis.
Table of Contents
Question
You are building an AI solution that will use Sentiment Analysis results from surveys to calculate bonuses for customer service staff.
You need to ensure that the solution meets the Microsoft responsible AI principles.
What should you do?
A. Add a human review and approval step before making decisions that affect the staff’s financial situation.
B. Include the Sentiment Analysis results when surveys return a low confidence score.
C. Use all the surveys, including surveys by customers who requested that their account be deleted and their data be removed.
D. Publish the raw survey data to a central location and provide the staff with access to the location.
Answer
A. Add a human review and approval step before making decisions that affect the staff’s financial situation.
Explanation
This aligns with Microsoft’s responsible AI principles of fairness, transparency, and accountability. It ensures that AI does not solely make decisions that have significant impacts on individuals, and it allows for human oversight.
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