Microsoft 365 Certified: Teams Support Engineer Associate Certification and Exam MS-740: Troubleshooting Microsoft Teams (beta) Released and Learning Path

Microsoft has released Microsoft 365 Certified: Teams Support Engineer Associate certification, Exam MS-740: Troubleshooting Microsoft Teams (beta), and Troubleshoot Microsoft Teams Learning Path. The MS-740 exam will be available in beta on July 8, 2021.

Microsoft 365 Certified: Teams Support Engineer Associate

Exam MS-740: Troubleshooting Microsoft Teams (beta)

Troubleshoot Microsoft Teams Learning Path

Content Summary

Skill Measured
Troubleshoot Microsoft Teams voice issues (15-20%)
Troubleshoot issues with Microsoft Teams meetings and live events (20-25%)
Troubleshoot federation issues (10-15%)
Troubleshoot issues signing into Microsoft Teams (15-20%)
Troubleshoot teams and channels (10-15%)
Troubleshoot issues with files (15-20%)
Learning Path
Reference

Skill Measured

MS-740 exam measures your ability to troubleshoot the following technical tasks:

Troubleshoot Microsoft Teams voice issues (15-20%)

Troubleshoot audio and video flow issues
  • troubleshoot audio and video quality issues
  • troubleshoot call drops
  • investigate issues with call quality and dropped calls by using Call Quality Dashboard, network tracing tools, and logs
Troubleshoot emergency calling issues
  • configure dynamic emergency calling
  • identify issues with emergency phone number normalization rules
  • troubleshoot location detection failures
  • troubleshoot missing locations in outbound calls and missing addresses
  • troubleshoot dial mask issues
Troubleshoot direct routing issues
  • troubleshoot issues pairing the Session Border Controller (SBC) with the phone number service
  • troubleshoot dial plan issues including normalization rules
  • identify the root cause of direct-dialing call issues by reviewing the SBC log
  • troubleshoot audio conferencing issues including provisioning and configuration issues

Troubleshoot issues with Microsoft Teams meetings and live events (20-25%)

Troubleshoot live events issues
  • troubleshoot meeting creation and scheduling issues
  • troubleshoot recording issues including policies related to recording
  • investigate issues sharing content and viewing reports
  • troubleshoot reporting issues including issues with attendance reports and moderated questions
  • troubleshoot attendee access and playback issues
  • troubleshoot and optimize networks for Teams live events
  • investigate issues connecting to the service and joining meetings
Configure and troubleshoot Teams services
  • configure Microsoft Audio Conferencing licensing
  • troubleshoot dial pad issues
  • troubleshoot phone number provisioning issues
  • configure and troubleshoot issues with the Outlook add-in for Teams
  • troubleshoot issues enabling and configuring audio and video devices for Teams
  • troubleshoot online and hybrid call queues and auto-attendant issues
  • troubleshoot user provisioning issues including licensing users, phone number assignments, and policies
  • troubleshoot issues with phone system features
  • investigate phone system setup and configuration issues
Troubleshoot Teams client issues
  • troubleshoot Teams client startup issues and crashes on Windows, Mac, and Linux devices
  • investigate causes for high memory or CPU usage
  • investigate network issues including network latency
  • analyze web traffic and review HTTP status codes by using Fiddler and other tools
  • troubleshoot issues installing and updating client software
  • troubleshoot performance issues including long times for uploading files and chats slow to load or send
  • troubleshoot call setup issues
  • troubleshoot issues adding participants to meetings
Troubleshoot messaging issues
  • troubleshoot message delivery issues
  • troubleshoot issues attaching files and content to messages
  • troubleshoot chat notification issues

Troubleshoot federation issues (10-15%)

Troubleshoot issues interoperating with Skype for Business
  • investigate chat issues when interoperating with Skype for Business
  • troubleshoot federation issues between Teams and Skype or Skype for Business
  • troubleshooting Interop chat scenarios
Troubleshoot Teams federation issues
  • configure federation policies and domain lists
  • verify tenant configuration settings including allowed and blocked domain lists and type of federation

Troubleshoot issues signing into Microsoft Teams (15-20%)

Troubleshoot account and network issues
  • verify Active Directory Federation Services (AD FS) health including endpoint availability and synchronization status
  • troubleshoot issues with Azure Active Directory Seamless Single Sign-On (Azure AD Seamless SSO)
  • identify reasons for blocked accounts by reviewing web log data
  • verify user virtual private network (VPN) configuration settings including split tunneling and client version
  • validate network configuration settings including firewall ports, IP ranges, and proxy configuration issues
Troubleshoot member sign-in issues
  • investigate authentication issues
  • verify whether an applied conditional access policy prevents sign in
  • determine whether a user account or the device from which a user attempts to sign in is the cause of a sign-in issue
  • troubleshoot client sign-in issues by collecting and analyzing Teams debug logs
  • troubleshoot Teams Rooms System (TRS) sign-in issues by analyzing log data from Teams Room devices
  • investigate points of failure in the sign-in process flow
Troubleshoot guest access issues
  • troubleshoot issues adding guest users to teams
  • troubleshoot call, message, and meeting issues for guest users by checking the guest meeting, guest messaging, and guest calling configuration policies
  • audit invitations sent but not used and inactive accounts
  • validate configuration settings for federated message flow
  • review Azure sign-in logs and audit logs for the domain which hosts Teams

Troubleshoot teams and channels (10-15%)

Troubleshoot issues with apps
  • configure Teams to allow or block an app
  • validate app permission policies
  • configure app setup policies
Troubleshoot issues with public and private channels
  • differentiate between capabilities of public and private channels
  • identify limitations for private channels
  • check user permissions, team policies, and tenant policies
  • verify and troubleshoot channel email settings
  • troubleshoot tenant replication issues in teams and channels
  • troubleshoot deletion issues in teams and channels

Troubleshoot issues with files (15-20%)

Troubleshoot person-to-person (P2P) private chat file issues including access and sharing
  • verify access rights for the user
  • configure a Teams client configuration policy
  • troubleshoot issues provisioning users
Troubleshoot file issues for private channels
  • verify that the SharePoint site for the channel is accessible
  • verify SharePoint access permissions
  • confirm that the SharePoint site collection link is intact
Troubleshoot file issues for public channels
  • verify SharePoint access permissions
  • determine whether the name for a channel or team have been changed
  • confirm that the SharePoint site collection link is intact
  • troubleshoot file synchronization issues and missing files

Learning Path

Microsoft provides the learning path to prepare for the MS-740 exam covered 8 modules including the overview of the key areas, useful resources, and quiz “Knowledge checks” at the end of each module.

Reference