We are currently in the process of releasing an update for remote help users that will include the WebView2 component for Microsoft Edge. Starting on May 16 or shortly after, this update will be required so devices can continue to screen share and use full control services.
How this will affect your organization
If you are using the remote help premium add-on in Microsoft Endpoint Manager, you may need to push this update to your users if they have disabled automatic updates.
User impact: By default, users are opted into automatic updates and remote help will update itself when an update is available.
For users who opted out of automatic updates, when an update to remote help is required, the user is prompted to install that version of remote help when the app opens. If they do not update, they will remain at the mandatory update screen and will not be able to proceed to remote help until they update to the latest version of the app.
Note: If they do not have admin rights to their device, they will not be able to update the app. Instead, you will need to push the update to their devices.
What you need to do to prepare
Notify your users about the upcoming update in case they have opted out of automatic updates and push the update as necessary to devices once it is available.
Learn more
- Microsoft Endpoint Manager > Intune > Remote actions > Use remote help with Intune and Microsoft Endpoint Manager > Install and update remote help
Message ID: MC365130
Published: 28 April 2022
Updated: 28 April 2022
Alex Lim
Alex Lim is a certified IT Technical Support Architect with over 15 years of experience in designing, implementing, and troubleshooting complex IT systems and networks. He has worked for leading IT companies, such as Microsoft, IBM, and Cisco, providing technical support and solutions to clients across various industries and sectors. Alex has a bachelor’s degree in computer science from the National University of Singapore and a master’s degree in information security from the Massachusetts Institute of Technology. He is also the author of several best-selling books on IT technical support, such as The IT Technical Support Handbook and Troubleshooting IT Systems and Networks. Alex lives in Bandar, Johore, Malaysia with his wife and two chilrdren. You can reach him at [email protected] or follow him on Website | Twitter | Facebook
