Summary
- Dynamics 365 Contact Center is being certified for use on Windows 365 virtual PCs.
- The change is intended for organizations running Contact Center workloads on cloud-hosted Windows desktops.
- Customer service representatives can access the Contact Center from managed Windows 365 virtual PCs without requiring physical devices.
- IT teams gain a supported deployment option with centralized management, improved security posture, and easier provisioning/offboarding.
- This is an awareness-only announcement and no action is required.
Microsoft 365 Message Center ID: MC1456525
Primary Service: D365 Apps
Admin Impact: Low
User Impact: Low
Release Start: 31 Aug 2026
Release End: 31 Aug 2026
Published: Aug 17, 2026
Last Modified: August 17, 2026
Category: Stay informed
Tags; New feature
Status: Launched
Products & Platforms: Dynamics 365 Apps, Windows 365
History
8/17/2026 Item Added to Message Center
Microsoft Message
We are announcing Dynamics 365 Contact Center certification for Windows 365 virtual PCs in Dynamics 365 Contact Center. This feature will reach public preview on August 31, 2026.
How does this affect me?
This feature certifies Dynamics 365 Contact Center for use on Windows 365 virtual PCs, ensuring the solution delivers a reliable and supported experience when accessed from cloud-based Windows desktops. This certification provides the following capabilities:
- Organizations can deploy Dynamics 365 Contact Center on Windows 365 virtual PCs with confidence.
- Customer service representatives can securely access the Contact Center solution from a managed, cloud-hosted Windows environment without requiring physical devices.
- IT teams benefit from centralized device management, improved security posture, and streamlined provisioning and offboarding.
What action do I need to take?
This message is for awareness, and no action is required.