We are announcing Dynamics 365 Contact Center certification for Windows 365 virtual PCs in Dynamics 365 Contact Center. This feature will reach public preview on August 31, 2026.
Microsoft 365 Message Center ID: MC1456525
Published: Aug 17, 2026
Last Modified: August 17, 2026
Category: Stay informed
Tags; New feature
Status: Launched
Products & Platforms: Dynamics 365 Apps
How does this affect me?
This feature certifies Dynamics 365 Contact Center for use on Windows 365 virtual PCs, ensuring the solution delivers a reliable and supported experience when accessed from cloud-based Windows desktops. This certification provides the following capabilities:
- Organizations can deploy Dynamics 365 Contact Center on Windows 365 virtual PCs with confidence.
- Customer service representatives can securely access the Contact Center solution from a managed, cloud-hosted Windows environment without requiring physical devices.
- IT teams benefit from centralized device management, improved security posture, and streamlined provisioning and offboarding.
What action do I need to take?
This message is for awareness, and no action is required.