Summary
- Microsoft is adding on-behalf-of ordering support for Microsoft Entra External ID in Dynamics 365 Commerce.
- This enables customer service representatives, distributors, and sales agents to place orders on behalf of customers in B2B purchasing scenarios.
- The change supports B2B customers migrating to EEID without losing sales-assisted ordering workflows.
- No admin configuration or immediate action is required; this is an awareness notice only.
Microsoft 365 Message Center ID: MC1453678
Primary Service: D365 Apps
Admin Impact: Low
User Impact: Medium
Published: 8/13/2026
Release Start: 11 Sept 2026
Release End: 11 Sept 2026
Services: D365 Apps, Entra
Severity: Normal
Category: Stay informed
Tags: New Feature
History
8/12/2026 Item Added to Message Center
Microsoft Message
We are announcing the ability to enable on-behalf-of ordering for Microsoft Entra External ID (EEID) in Dynamics 365 Commerce. This feature will reach general availability on September 11, 2026.
How does this affect me?
On-behalf-of (OBO) ordering with Microsoft Entra External ID (EEID) is a foundational B2B commerce capability that allows customer service representatives, distributors, and sales agents to place orders on behalf of customers, a common requirement in complex B2B purchasing scenarios. It also enables new B2B customers to migrate to EEID without losing critical, sales-assisted ordering capabilities while preserving support for distributor-led, contact center, and agent-assisted ordering scenarios.
What action do I need to take?
This message is for awareness, and no action is required.