Table of Contents
Summary
- An update will improve connectivity for the Launch Remote Help feature in the Intune admin center for Windows devices.
- Users should update firewall rules to allow access to the new service endpoint: *.trouter.communications.svc.cloud.microsoft.com.
- It’s recommended to prepare by adjusting firewall and network rules for the specified endpoint.
- This change is categorized as a Feature update and has an Admin impact.
- Administrators should plan for this change to avoid potential disruptions in service.
Admin Impact: High
User Impact: Low
Release Start: 15 Mar 2026
Release End: 15 Mar 2026
Services: Intune
Category: Plan for change
Tags: Feature Update, Admin Action
History
2/18/2026 Item Added to Message Center
Microsoft Message
Starting on March 15, 2026, or soon after, we are making an update to improve connectivity when using the Launch Remote Help feature in the Intune admin center for Windows devices. For the best experience we recommend updating your firewall rules to include the new endpoint:
*.trouter.communications.svc.cloud.microsoft.com
How this will affect your organization
If you use the remote launch feature for Windows devices we recommend allowing access to the new service endpoint.
What you need to do to prepare
We recommend that you update your firewall and network rules to allow access to the following endpoint:
*.trouter.communications.svc.cloud.microsoft.com
For the complete list of required network endpoints, refer to the documentation: Network requirements for PowerShell scripts and Win32 apps and Remote Help.