Table of Contents
Summary
- Custom voice feature for voice agents in Dynamics 365 Contact Center will be available.
- Users can build and integrate a custom voice model after Microsoft approval.
- Access the feature via Channels > Custom AI Voices > + Connect Custom Voice.
- No action is required; this message is for your awareness.
Admin Impact: Low
User Impact: Medium
Release Start: 27 Feb 2026
Release End: 27 Feb 2026
Services: D365 Apps
Category: Stay informed
Tags: New Feature
History
2/12/2026 Item Added to Message Center
Microsoft Message
We are announcing the ability to set a custom voice for voice agents in Dynamics 365 Contact Center. This feature will reach general availability on February 27, 2026.
How does this affect me?
With this feature, you can set a custom voice for your voice agents. After gaining approval through Microsoft’s Responsible AI practices and building a custom voice model, you can then integrate with Dynamics 365 Contact Center.
Navigate to Channels > Custom AI Voices > + Connect Custom Voice.
You will be prompted through a series of cascading drop-down boxes to select the speech resource and custom voice model to connect. Once connected, you can create a voice channel for self-service and use the custom voice.
What action do I need to take?
This message is for awareness, and no action is required.