Table of Contents
Summary
- Call center users can generate and send payment links to customers.
- Improved security eliminates the need for sharing sensitive card details verbally.
- Offers expanded payment options like digital wallets and “buy now, pay later.”
- Allows call center agents to place orders on hold during payment processing.
- Automatic cancellation of orders if payments are not completed in time.
Admin Impact: Low
User Impact: Medium
Release Start: 13 Mar 2026
Release End: 13 Mar 2026
Services: Finance and Operations Apps
Category: Stay informed
Tags: New Feature
History
2/11/2026 Item Added to Message Center
Microsoft Message
We are announcing the ability for call center users to generate payment links for customers in Dynamics 365 Commerce. This feature will reach general availability on March 13, 2026.
How does this affect me?
This feature enables call center users to create and send payment links via email or other communication channels, allowing customers to complete payments securely and at their convenience. Key features include:
- Improved security by eliminating the need for customers to share sensitive card details verbally.
- Expanded payment options, including digital wallets and “buy now, pay later” methods.
- Order on hold: Call center agents can place orders on hold while waiting for the customer to complete the payment, giving customers flexibility.
- Automatic order cancellation: If the payment is not completed within the predefined transaction duration, the order will be automatically canceled, and the inventory will be released.
What action do I need to take?
This message is for awareness, and no action is required.
If you would like more information on this feature, please visit Pay by link support for call center orders.