Table of Contents
Summary
- Enhanced verbatim responses are being introduced for Microsoft Copilot in Dynamics 365 – Customer Service.
- Knowledge articles can be tagged to ensure that content is fully presented to customer service representatives.
- This change provides a direct content viewing experience for users when using the “ask a question” feature.
- No action is required from users regarding this change.
Admin Impact: Low
User Impact: Medium
Release Start: 28 Feb 2026
Release End: 28 Feb 2026
Services: D365 Apps
Category: Stay informed
Tags: New Feature
History
2/10/2026 Item Added to Message Center
Microsoft Message
We are announcing the ability to use enhanced verbatim responses for Microsoft Copilot ask a question in Dynamics 365 – Customer Service. This feature will reach general availability on February 28, 2026.
How does this affect me?
Enhanced verbatim responses allow you to tag knowledge articles to indicate to your agent that the content should be presented in its entirety when sent to customer service representatives, providing a direct content viewing experience in ask a question.
What action do I need to take?
This message is for awareness, and no action is required.