Table of Contents
Summary
- Ability to trigger forecast scenarios on demand in Dynamics 365 Customer Service.
- Supervisors can generate up-to-date forecasts instantly during planning and operational reviews.
- The “Run forecast scenario” action initiates asynchronous background jobs for forecast generation.
- Updated forecast outputs will be available in reports and views after job completion.
- Requires installation of the Workforce Management for Customer Service package from the Power Platform admin center.
Admin Impact: Low
User Impact: Medium
Release Start: 27 Feb 2026
Release End: 27 Feb 2026
Services: D365 Apps
Category: Stay informed
Tags: New Feature
History
2/5/2026 Item Added to Message Center
Microsoft Message
We are announcing the ability to trigger forecast scenarios on demand in Dynamics 365 Customer Service. This feature will reach general availability on February 27, 2026.
How does this affect me?
Supervisors will be able to generate up-to-date forecasts during planning and operational reviews without waiting for scheduled runs. This feature allows supervisors to initiate the “Run forecast scenario” action, which starts a background job to generate the forecast asynchronously. After the job completes, updated forecast outputs will be available in forecast reports and views. The completion of the forecast run also triggers a capacity planning job to refresh staffing requirements based on the latest forecast output.
What action do I need to take?
To use this feature, you must install the Workforce Management for Customer Service package from the Power Platform admin center.
If you would like more information on this feature, please visit Create and manage forecast scenarios.