Table of Contents
Summary
- Auditing capabilities for entity routing configurations are being introduced in Dynamics 365 Contact Center and Customer Service.
- Administrators can create audit logs for various routing entities and configurations.
- Entities available for auditing include assignment rules, prioritization rules, and user groups, among others.
- This change is categorized as a new feature.
Admin Impact: Low
User Impact: Low
Release Start: 31 Jan 2026
Release End: 31 Jan 2026
Services: D365 Apps
Category: Stay informed
Tags: New Feature
History
1/5/2026 Item Added to Message Center
Microsoft Message
We are announcing the ability to audit data for entities and entity routing configurations within both Dynamics 365 Contact Center and Dynamics 365 Customer Service. This feature will reach general availability on January 31, 2026.
How does this affect me?
With this feature, administrators can generate an audit log of changes made to routing configurations. The routing entities and configurations that can be enabled for auditing include assignment rules, prioritization rules, classification rules, route to queue rules, line of business (intent), user groups, intent groups, intents, and operating hours.
What action do I need to take?
This message is for awareness, and no action is required.