Table of Contents
Summary
- The “add chat messages to Dynamics 365 as notes or tasks” feature in
- Dynamics 365 Sales will no longer be supported.
- Users will lose access to this functionality once it reaches end of support.
- No action is required from users regarding this change.
- The change is categorized as a retirement of a service feature.
Admin Impact: Low
User Impact: Low
Release Start: 01 Jan 2026
Release End: 01 Jan 2026
Services: D365 Apps
Category: Stay informed
Tags: Retirement
History
12/22/2025 Item Added to Message Center
Microsoft Message
On January 1, 2026, the add chat messages to Dynamics 365 as notes or tasks feature in Dynamics 365 Sales will reach end of support.
How does this affect me?
Once this feature reaches end of support, this functionality will no longer be available.
What action do I need to take?
This message is for awareness, and no action is required.