Table of Contents
Summary
- The Technology Experience score and its sub-scores will be retired from the Adoption Score in Microsoft 365 Admin Center.
- The total Adoption Score will be adjusted from a maximum of 900 to 600, focusing only on the People Experiences sub-score.
- Admins and report readers should be informed about changes to the total Adoption Score value.
- End users will not be impacted by this change.
- This change is categorized as having an admin impact and involves retirement of a service.
Admin Impact: Medium
User Impact: Low
Release Start: 15 Jan 2026
Release End: 30 Jan 2026
Services: M365 Apps
Category: Plan for change
Tags: Admin Action, Retirement
History
12/9/2025 Item Added to Message Center
Microsoft Message
We will retire the Technology Experience score and its three sub-scores (Network Connectivity, M365 Apps Health, and Endpoint Analytics) from Adoption Score in Microsoft 365 Admin Center starting Jan 15, 2026, and ending Jan 30, 2026.
After this change is made, the all-up Adoption Score will be equal to the People Experiences sub-score. This sub-score captures end user progress towards deeply embedding M365 and Copilot in their day-to-day productivity workflows. The total Adoption Score will reduce from a maximum of 900 to a maximum of 600.
This change will happen automatically by the specified date. To prepare for the change, inform any admins or report readers that regularly use Adoption Score that they will see change to their total Adoption Score value on the date of the change. End users are not impacted by this change.