Table of Contents
Summary
- Introduction of shared call history in Microsoft Teams Queues app allows members to see all call events in one place.
- Feature is disabled by default; admins must enable it through the Teams Admin Center.
- Admins can control access to shared call history for queue members.
- If a tenant migrates to a new region, existing call history will not transfer.
- Organizations should prepare by enabling the feature, configuring permissions, and updating documentation.
Admin Impact: Medium
User Impact: Medium
Release Start: 15 Jan 2026
Release End: 01 Feb 2026
Services: Teams
Category: Plan for change
Tags: New Feature, User Adoption, Admin Action
History
11/22/2025 Item Added to Message Center
Microsoft Message
Introduction
We’re introducing shared call history in the Microsoft Teams Queues app. This feature provides queue members with a unified view of all call events—missed, incoming, and outgoing—within a call queue. By enabling shared history, teams can access consistent, up-to-date information, follow up efficiently, and improve operational responsiveness.
This message is associated with Roadmap ID 530579 and applies to Teams for Windows desktop and Teams for Mac desktop.
When this will happen
- Targeted Release: Rolling out early January 2026, expected completion by mid-January 2026.
- General Availability (Worldwide): Rolling out mid-January 2026, expected completion by early February 2026.
How this affects your organization
Who is affected:
- Organizations using Microsoft Teams Queues app on desktop, web, and Mac.
- Users with appropriate permissions and a Teams Premium license.
What will happen:
- Queue members will be able to view shared call history for all missed, incoming, and outgoing calls.
- Feature is disabled by default; admins must enable it in Teams Admin Center (TAC).
- Admins can grant shared call history access to all queue members or restrict access to authorized users only.
- Known limitation: Tenant migration is not supported for Queues call history. If your organization moves to a new region, existing history will not transfer; a new history will begin. Support for migration will be added in a future update.
What you can do to prepare
- Enable shared call history in Teams Admin Center.
- Configure permissions for queue members or authorized users.
- Communicate this change to your helpdesk and affected users.
- Update internal documentation to reflect this feature.
Learn more:
- Plan for Teams Auto attendants and Call queues (will be updated before rollout)
- Create a Call queue in Microsoft Teams (will be updated before rollout)
Compliance considerations
No compliance considerations identified; review as appropriate for your organization.