Learn the correct procedure for handling sales returns or cancellations in Microsoft Dynamics 365 Business Central. Find out why creating a sales credit memo is the most efficient solution to reverse invoices, adjust inventory, and maintain accurate financial records.
Table of Contents
Question
Your sales team needs to process sales returns or cancellations for items that have been invoiced but not yet paid by the customer.
You need to establish a procedure for handling sales returns or cancellations efficiently.
What should you do?
A. Create a sales credit memo in Microsoft Dynamics 365 Business Central to reverse the sale and adjust inventory and financial records.
B. Instruct the sales team to delete the unpaid sales invoice from the system.
C. Advise the sales team to issue a refund to the customer without creating any additional records.
D. Recommend that the sales team wait for the customer to pay the invoice before processing the return or cancellation.
Answer
A. Create a sales credit memo in Microsoft Dynamics 365 Business Central to reverse the sale and adjust inventory and financial records.
Explanation
Option A is correct because creating a sales credit memo is the appropriate way to reverse a sale and ensure accurate records. Option B is incorrect as deleting the invoice does not properly adjust inventory or financial records. Option C is incorrect because it does not address the need to adjust the company’s records. Option D is incorrect as it delays the return or cancellation process unnecessarily.
Microsoft Dynamics 365 Business Central Functional Consultant MB-800 certification exam assessment practice question and answer (Q&A) dump including multiple choice questions (MCQ) and objective type questions, with detail explanation and reference available free, helpful to pass the Microsoft Dynamics 365 Business Central Functional Consultant MB-800 exam and earn Microsoft Dynamics 365 Business Central Functional Consultant MB-800 certification.