How Can Power Apps Enhance Customer Engagement for Sales Representatives in Dynamics 365?
Table of Contents
Question
Your company has implemented Microsoft Dynamics 365 finance and operations apps and is looking to enhance their customer engagement by leveraging the Microsoft Power Platform.
You need to design a solution that allows sales representatives to quickly access customer order history and inventory levels while on client sites.
What should you recommend?
Select only one answer.
A. Advise sales representatives to access the Dynamics 365 desktop application remotely via a VPN connection.
B. Recommend the use of Microsoft Excel to download and carry offline copies of customer order history and inventory levels.
C. Suggest setting up email notifications for sales representatives with daily summaries of customer data.
D. Integrate Power Apps with Dynamics 365 to create a mobile app that provides real-time access to customer order history and inventory data.
Answer
D. Integrate Power Apps with Dynamics 365 to create a mobile app that provides real-time access to customer order history and inventory data.
Explanation
The correct answer is to integrate Power Apps with Dynamics 365 to create a mobile app that provides real-time access to customer order history and inventory data. This solution would offer the necessary real-time data access for sales representatives while on client sites. Accessing the Dynamics 365 desktop application remotely via a VPN, carrying offline copies of data, or setting up email notifications do not provide immediate, real-time access to detailed customer data when needed and can be impractical or inefficient.
Microsoft Dynamics 365: Finance and Operations Apps Developer MB-500 certification exam practice question and answer (Q&A) dump with detail explanation and reference available free, helpful to pass the Microsoft Dynamics 365: Finance and Operations Apps Developer MB-500 exam and earn Microsoft Dynamics 365: Finance and Operations Apps Developer MB-500 certification.