Learn the step-by-step process to handle defective serialized product returns in Microsoft Dynamics 365 Supply Chain Management. Discover actionable tips to record serial numbers, update inventory, and ensure seamless vendor returns.
Table of Contents
Question
You received a batch of products from a vendor which was found to be defective upon inspection. The products are serialized and you need to ensure that the correct items are returned to the vendor.
You need to process the return ensuring that the specific serial numbers of the defective products are accurately recorded and removed from inventory.
Which two actions should you perform to correctly process the serialized items for return?
A. Use the Returned order purchase type and select the appropriate serial numbers directly from the purchase order line.
B. Perform a pick by going to Update line > Pick from the purchase order line to reserve the items and record the serial numbers.
C. Create a standard purchase order and manually adjust the inventory to reflect the returned items.
D. Generate a new purchase invoice with negative quantities for the items without specifying serial numbers.
Answer
A. Use the Returned order purchase type and select the appropriate serial numbers directly from the purchase order line.
B. Perform a pick by going to Update line > Pick from the purchase order line to reserve the items and record the serial numbers.
Explanation
Option A is correct because when returning serialized items, using the Returned order purchase type allows for accurate recording of serial numbers on the purchase order line. Option B is also correct as performing a pick reserves the items in the warehouse and records the serial numbers, ensuring the correct items are returned. Option C is incorrect because a standard purchase order does not provide the necessary tracking for serialized returns. Option D is incorrect as it does not specify serial numbers, which is essential for serialized item returns.
Microsoft Dynamics 365 Supply Chain Management Functional Consultant MB-330 certification exam assessment practice question and answer (Q&A) dump including multiple choice questions (MCQ) and objective type questions, with detail explanation and reference available free, helpful to pass the Microsoft Dynamics 365 Supply Chain Management Functional Consultant MB-330 exam and earn Microsoft Dynamics 365 Supply Chain Management Functional Consultant MB-330 certification.