Discover three effective methods for scheduling landscape technicians over multiple days in Dynamics 365 Field Service. Learn how to optimize resource allocation and streamline job management.
Table of Contents
Question
You are the lead consultant on a Dynamics 365 Field Service implementation for a commercial landscaping company.
Some jobs require landscape technicians to be scheduled on a job for multiple days.
What are three ways technicians can be scheduled over multiple days? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.
A. Manually on the schedule board.
B. Using Resource Scheduling Optimization (RSO).
C. Creating a resource group on the incident type.
D. Using the scheduling assistant.
E. Scheduling multiple resources to multiple days.
Answer
A. Manually on the schedule board.
B. Using Resource Scheduling Optimization (RSO).
D. Using the scheduling assistant.
Explanation
These three options provide complete solutions for scheduling technicians over multiple days in Dynamics 365 Field Service:
- Manually on the schedule board: The schedule board allows drag-and-drop scheduling of technicians. Extending a booking across multiple days achieves multi-day scheduling.
- Using Resource Scheduling Optimization (RSO): RSO automates scheduling based on defined constraints and objectives. It supports multi-day scheduling by considering job duration and resource availability.
- Using the scheduling assistant: The scheduling assistant suggests available time slots for a selected resource. It allows booking a technician for multiple consecutive days to cover the entire job duration.
Creating a resource group on the incident type (C) does not directly enable multi-day scheduling. Scheduling multiple resources to multiple days (E) refers to assigning different technicians, rather than spanning a single technician’s schedule across multiple days.
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