Discover two effective strategies to optimize technician scheduling in Microsoft Dynamics 365 Field Service. Learn how to improve service delivery, customer satisfaction, and resource management using mobile app customization and resource scheduling optimization (RSO).
Table of Contents
Question
A large utility company has implemented Microsoft Dynamics 365 Field Service to manage their field operations. They have a diverse team of technicians with varying levels of expertise and certifications, and they operate in different territories with specific time zones. The company wants to ensure that work orders are assigned efficiently, considering the technicians’ skills, availability, and proximity to the job site. You need to evaluate the current setup and recommend changes to optimize the scheduling and dispatching of technicians to improve overall service delivery and customer satisfaction. What are two ways to achieve this goal? Each correct answer presents a complete solution. Choose 2.
A. Assign work orders randomly to technicians without considering their individual skills, certifications, or territories.
B. Customize the Field Service mobile app to include a feature that allows technicians to view and accept nearby work orders based on their current location and schedule.
C. Implement a resource scheduling optimization (RSO) solution that considers technicians’ skills, territories, and availability when assigning work orders.
D. Increase the number of technicians in each territory without analyzing the demand for services or the existing workload.
E. Restrict technicians to only receive work orders during their preferred working hours, regardless of their skills and location.
Answer
B. Customize the Field Service mobile app to include a feature that allows technicians to view and accept nearby work orders based on their current location and schedule.
C. Implement a resource scheduling optimization (RSO) solution that considers technicians’ skills, territories, and availability when assigning work orders.
Explanation
Resource scheduling optimization (RSO) is a powerful tool within Dynamics 365 Field Service that helps to assign the right technician to the right job by considering multiple factors such as skills, territories, and availability, which is why option B is correct. Customizing the mobile app to allow technicians to view and accept nearby work orders can increase efficiency and reduce travel time, making option C also correct. Option A is incorrect as it does not utilize the capabilities of Dynamics 365 Field Service for intelligent scheduling. Option D is incorrect because simply increasing the number of technicians without proper analysis can lead to inefficiencies and increased costs. Option E is incorrect because it does not consider the critical factors of skills and location.
Microsoft Dynamics 365 Field Service Functional Consultant MB-240 certification exam assessment practice question and answer (Q&A) dump including multiple choice questions (MCQ) and objective type questions, with detail explanation and reference available free, helpful to pass the Microsoft Dynamics 365 Field Service Functional Consultant MB-240 exam and earn Microsoft Dynamics 365 Field Service Functional Consultant MB-240 certification.