Struggling with delays in service delivery? Learn how to optimize Microsoft Dynamics 365 Field Service’s schedule board to reduce service delays by customizing for job duration and resource skills. Discover the best strategies for improving work order assignments and efficiency.
Table of Contents
Question
A Dynamics 365 Field Service organization is experiencing delays in service delivery due to inefficient scheduling of work orders. The organization has a mix of short-duration and multi-day jobs that need to be assigned to field agents with varying skill sets. You need to optimize the schedule board to improve resource assignment and reduce service delivery delays, considering the different durations and skills required for jobs. What should you do?
A. Customize the schedule board to include filters based on job duration and resource skills and use the ‘Suggest Resources’ feature for intelligent recommendations.
B. Increase the number of schedule board tabs to separate short-duration jobs from multi-day jobs without considering resource skills.
C. Manually assign resources to work orders based on their availability without using the schedule board’s optimization features.
D. Use only the default views on the schedule board without any customization or filtering options.
Answer
A. Customize the schedule board to include filters based on job duration and resource skills and use the ‘Suggest Resources’ feature for intelligent recommendations.
Explanation
Customizing the schedule board to include filters for job duration and resource skills, along with using the ‘Suggest Resources’ feature, allows for more efficient and intelligent scheduling, which addresses the organization’s problem of service delivery delays. Option B does not consider resource skills, which are crucial for job assignments. Option C ignores the schedule board’s optimization features, which are designed to improve efficiency. Option D fails to address the specific needs of the organization by not utilizing customization options.
Microsoft Dynamics 365 Field Service Functional Consultant MB-240 certification exam assessment practice question and answer (Q&A) dump including multiple choice questions (MCQ) and objective type questions, with detail explanation and reference available free, helpful to pass the Microsoft Dynamics 365 Field Service Functional Consultant MB-240 exam and earn Microsoft Dynamics 365 Field Service Functional Consultant MB-240 certification.