Learn the best method for integrating IoT devices with Dynamics 365 Field Service. Discover how to use Power Automate to link devices in Azure IoT Central with Customer Assets for streamlined service management.
Table of Contents
Question
Fabrikam Inc. uses Microsoft Dynamics 365 Field Service and has recently integrated it with Azure IoT Central for their smart trash container solution. You need to create a device registration process that links a device in IoT Central to a Customer Asset in Dynamics 365 Field Service. What should you do?
A. Create a Power Automate flow that is triggered when a Customer Asset record is selected, registers the device in IoT Central, and then creates an IoT Device record and a Connection in Dynamics 365.
B. Create a Power Automate flow that is triggered when a device is created in IoT Central, creates a Customer Asset record in Dynamics 365, and then creates a Connection between the device and the Customer Asset.
C. Create a rule in IoT Central that triggers when a new device is added, and then create a Power Automate flow that is triggered by this rule and creates a Customer Asset record in Dynamics 365.
D. Manually register the device in IoT Central, create a Customer Asset record in Dynamics 365, and then manually create a Connection between the device and the Customer Asset.
Answer
A. Create a Power Automate flow that is triggered when a Customer Asset record is selected, registers the device in IoT Central, and then creates an IoT Device record and a Connection in Dynamics 365.
Explanation
The correct answer is to create a Power Automate flow that is triggered when a Customer Asset record is selected. This flow should register the device in IoT Central, create an IoT Device record in Dynamics 365, and create a Connection between the IoT Device and the Customer Asset. The other options are incorrect because they either involve manual steps or do not correctly link the device in IoT Central to the Customer Asset in Dynamics 365.
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