Learn how to configure Dynamics 365 Field Service for frontline workers to interact with IoT devices directly from the mobile app. Discover key steps like enabling Connected Field Service and sending commands to IoT devices for seamless operations.
Table of Contents
Question
You are a Field Service Functional Consultant for Contoso, Ltd. The company uses Dynamics 365 Field Service for managing work orders and servicing customer assets. Recently, the company has started using IoT devices and wants to leverage its capabilities in Field Service. You need to ensure that frontline workers can interact with IoT devices directly from the Field Service Mobile app while working on a device. What two actions should you perform? Each correct answer presents part of the solution. Choose 2.
A. Configure the mobile app to allow sending commands to IoT devices.
B. Create a new IoT device from the Field Service Mobile app.
C. Disable the offline capabilities of the Field Service Mobile app.
D. Enable the ‘Connected Field Service’ entities in the site map of the mobile application.
Answer
A. Configure the mobile app to allow sending commands to IoT devices.
D. Enable the ‘Connected Field Service’ entities in the site map of the mobile application.
Explanation
Enabling the ‘Connected Field Service’ entities in the site map of the mobile application allows frontline workers to find Connected Field Service entities. Configuring the mobile app to allow sending commands to IoT devices enables frontline workers to send commands such as restart and shutdown to IoT devices directly from Dynamics 365 Field Service. Creating a new IoT device from the Field Service Mobile app is not possible, it can only be done from Azure IoT. Disabling the offline capabilities of the Field Service Mobile app would not help in interacting with IoT devices.
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