Learn how to incorporate insurance policies and warranties into your service agreements using Dynamics 365 Field Service. Discover the right configuration to streamline work order generation and manage new offerings seamlessly.
Table of Contents
Question
A Field Service company is expanding its services to include insurance policies and warranties as part of their service agreements. They want to leverage Dynamics 365 Field Service to manage these new offerings effectively. You need to design a solution that incorporates the management of insurance policies and warranties within the service agreements, ensuring that they are factored into the work order generation process. What configuration should you implement?
A. Configure the Auto-Numbering settings to generate unique identifiers for insurance policies and warranties, but manage them outside of Dynamics 365 Field Service.
B. Create custom entities for insurance policies and warranties and manually link them to work orders as needed.
C. Enable the Insurance policies and Warranties features in the Features settings tab and associate the relevant insurance and warranty information with each agreement.
D. Use the General section in Field Service Settings to define default insurance and warranty terms for all agreements.
Answer
C. Enable the Insurance policies and Warranties features in the Features settings tab and associate the relevant insurance and warranty information with each agreement.
Explanation
Option C is correct because enabling the Insurance policies and Warranties features and associating them with agreements allows for integrated management within Dynamics 365 Field Service. Option B is incorrect as creating custom entities is unnecessary when built-in features exist. Option D is incorrect because the General section does not provide a way to define terms specific to individual agreements. Option A is incorrect as it suggests managing insurance policies and warranties outside of Dynamics 365 Field Service, which is not efficient.
Microsoft Dynamics 365 Field Service Functional Consultant MB-240 certification exam assessment practice question and answer (Q&A) dump including multiple choice questions (MCQ) and objective type questions, with detail explanation and reference available free, helpful to pass the Microsoft Dynamics 365 Field Service Functional Consultant MB-240 exam and earn Microsoft Dynamics 365 Field Service Functional Consultant MB-240 certification.