Struggling to manage technician schedules in Dynamics 365 Field Service? Learn how to configure work hours calendars for accurate scheduling based on each technician’s availability and shifts.
Table of Contents
Question
A field service organization is facing challenges with managing work hours calendars for their technicians who have varying availability and work different shifts. They use Microsoft Dynamics 365 Field Service for scheduling and dispatching. You need to configure the work hours calendars to accurately reflect each technician’s availability for scheduling purposes. What should you do?
A. Allow technicians to update their own work hours calendars as needed without oversight.
B. Ignore individual availability and schedule based on first-come, first-served basis.
C. Manage a work hours calendar for each technician to reflect their individual shifts and availability.
D. Set a standard work hours calendar for all technicians regardless of their individual shifts.
Answer
C. Manage a work hours calendar for each technician to reflect their individual shifts and availability.
Explanation
Managing work hours calendars for each technician according to their individual shifts and availability ensures accurate scheduling. Setting a standard calendar for all, ignoring individual availability, or allowing unmonitored updates could lead to scheduling conflicts and inefficiencies.
Microsoft Dynamics 365 Field Service Functional Consultant MB-240 certification exam assessment practice question and answer (Q&A) dump including multiple choice questions (MCQ) and objective type questions, with detail explanation and reference available free, helpful to pass the Microsoft Dynamics 365 Field Service Functional Consultant MB-240 exam and earn Microsoft Dynamics 365 Field Service Functional Consultant MB-240 certification.