Learn how to configure functional locations in Microsoft Dynamics 365 Field Service to help technicians find specific customer asset locations efficiently. Discover the best practices for improving service delivery with detailed location information.
Table of Contents
Question
A Field Service company needs to ensure that technicians can find specific locations within a large customer site to perform their work. You need to configure the system to provide detailed location information for customer assets within a service account. What should you do?
A. Create a custom field on the customer asset record to capture detailed location information.
B. Create functional locations to represent the detailed locations within the service account and associate customer assets with these locations.
C. Update the service account address to include detailed location information for each customer asset.
D. Use the ‘Asset Category’ feature to specify the location details for each customer asset.
Answer
B. Create functional locations to represent the detailed locations within the service account and associate customer assets with these locations.
Explanation
Creating functional locations within the service account and associating customer assets with these locations provides the necessary granularity for technicians to find specific locations. Updating the service account address does not provide the required level of detail. The ‘Asset Category’ feature is used for grouping assets, not for location details. Creating a custom field on the customer asset record is less efficient and does not take advantage of the ‘Functional Location’ feature.
Microsoft Dynamics 365 Field Service Functional Consultant MB-240 certification exam assessment practice question and answer (Q&A) dump including multiple choice questions (MCQ) and objective type questions, with detail explanation and reference available free, helpful to pass the Microsoft Dynamics 365 Field Service Functional Consultant MB-240 exam and earn Microsoft Dynamics 365 Field Service Functional Consultant MB-240 certification.