Discover the best solution for managing billing in complex work orders involving multiple technicians, travel, and break times in Microsoft Dynamics 365 Field Service. Learn how booking journals can automate accurate tracking of work duration for effective billing.
Table of Contents
Question
A field service organization is facing challenges in managing billing for complex work orders that involve multiple technicians and varying durations of tasks. You need to configure the system to accurately capture and bill for the total duration of work, including travel and break times of individual technicians. What should you do?
A. Adjust the hourly rate of technicians to include an average estimate of travel and break times within the work order billing.
B. Create a custom entity to log technician activities and calculate total billable hours at the end of each month.
C. Implement booking journals to track working duration, travel time, and break time for each booking status change.
D. Instruct technicians to manually enter their total working hours, including travel and break times, into the system at the end of each day.
Answer
C. Implement booking journals to track working duration, travel time, and break time for each booking status change.
Explanation
Implementing booking journals to track working duration, travel time, and break time for each booking status change is the correct solution as it provides accurate and automated tracking of all billable activities. Manual entry by technicians is error-prone and inefficient. Creating a custom entity is unnecessary when the system already provides a mechanism for tracking time. Adjusting the hourly rate does not provide the detailed tracking needed for accurate billing.
Microsoft Dynamics 365 Field Service Functional Consultant MB-240 certification exam assessment practice question and answer (Q&A) dump including multiple choice questions (MCQ) and objective type questions, with detail explanation and reference available free, helpful to pass the Microsoft Dynamics 365 Field Service Functional Consultant MB-240 exam and earn Microsoft Dynamics 365 Field Service Functional Consultant MB-240 certification.