Discover the most efficient approach to simplify work order creation for common issues in Microsoft Dynamics 365 Field Service. Learn how to use incidents to auto-populate tasks, products, and services for faster resolution and improved workflow.
Table of Contents
Question
Fabrikam Inc. uses Dynamics 365 Field Service to manage their work orders. They often deal with common issues that require similar tasks, products, and services. Your goal is to simplify the process of creating work orders for these common issues. What approach should you use?
A. Create a new work order for each common issue every time it occurs.
B. Manually add the necessary tasks, products, and services to each work order.
C. Use customer assets to autopopulate the necessary tasks, products, and services on the work orders.
D. Use incidents to autopopulate the necessary tasks, products, and services on the work orders.
Answer
D. Use incidents to autopopulate the necessary tasks, products, and services on the work orders.
Explanation
Option D is correct because using incidents can simplify the process of creating work orders for common issues. Incidents are templates that can be used to populate items like tasks, products, and service definitions on issues that are commonly worked on by field agents. Options A, B, and C are incorrect because they do not provide an efficient way to create work orders for common issues.
Microsoft Dynamics 365 Field Service Functional Consultant MB-240 certification exam assessment practice question and answer (Q&A) dump including multiple choice questions (MCQ) and objective type questions, with detail explanation and reference available free, helpful to pass the Microsoft Dynamics 365 Field Service Functional Consultant MB-240 exam and earn Microsoft Dynamics 365 Field Service Functional Consultant MB-240 certification.