Learn the best approach to integrate Dynamics 365 Field Service with Azure IoT Hub for proactive detection and issue diagnosis. Discover why creating a customer asset record is the key to staying ahead of problems and improving service efficiency.
Table of Contents
Question
Contoso, Ltd. uses Dynamics 365 Field Service and has recently integrated it with Azure IoT Hub to monitor their field devices. You need to proactively detect and diagnose problems before customers are even aware of an issue. What should you do?
A. Configure the Dynamics 365 Field Service mobile app to receive alerts from the devices.
B. Create a customer asset record in Dynamics 365 and trigger the registration process.
C. Create a new IoT device in Azure IoT Hub.
D. Manually monitor the telemetry data from the devices.
Answer
B. Create a customer asset record in Dynamics 365 and trigger the registration process.
Explanation
Creating a customer asset record in Dynamics 365 and triggering the registration process allows the system to detect and diagnose problems proactively. Manual monitoring is not efficient and does not align with the goal of proactive detection. Creating a new IoT device in Azure IoT Hub or configuring the mobile app to receive alerts does not directly contribute to proactive problem detection and diagnosis.
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