Learn how to adjust the scoring mechanism in Dynamics 365 Field Service to improve work order scheduling. Discover the best ways to prioritize work orders based on criticality and service levels for optimal efficiency.
Table of Contents
Question
A Dynamics 365 Field Service organization is facing challenges in efficiently scheduling work orders due to varying levels of criticality and service levels. The organization wants to optimize the scheduling process to ensure high-priority work orders are addressed promptly while still managing the overall workload effectively. You need to evaluate the existing work order scheduling system and determine how to adjust the scoring mechanism to prioritize work orders based on their criticality and service level. What are two ways to adjust the scoring mechanism for work order scheduling? Each correct answer presents a complete solution. Choose 2.
A. Adjust the service level score to be inversely proportional to the service level, ensuring that higher service levels result in a higher overall score.
B. Decrease the score value for the start date calculation to prioritize work orders scheduled further in the future.
C. Increase the score value for the criticality calculation to give higher priority to work orders with greater criticality.
D. Remove the expected start date from the scoring calculation to focus solely on criticality and service level.
E. Set all maintenance worker scores to zero to simplify the scheduling process and treat all work orders equally.
Answer
A. Adjust the service level score to be inversely proportional to the service level, ensuring that higher service levels result in a higher overall score.
C. Increase the score value for the criticality calculation to give higher priority to work orders with greater criticality.
Explanation
Increasing the score value for criticality ensures that work orders with higher criticality are given precedence during scheduling. Adjusting the service level score to be inversely proportional to the service level means that work orders with a higher service level will have a higher score, thus prioritizing them. Setting all maintenance worker scores to zero would not help in prioritizing work orders based on criticality and service level. Removing the expected start date from the scoring calculation could lead to inefficiencies as timing is also an important factor in scheduling. Decreasing the score value for the start date calculation would incorrectly prioritize work orders that do not need immediate attention.
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