Discover the top 3 actions to resolve Microsoft Dynamics 365 Field Service work order creation issues due to misconfigured IoT threshold rules. Learn how to ensure reliable fault detection and automated work order creation in your system.
Table of Contents
Question
A manufacturing company is using Microsoft Dynamics 365 Field Service with Connected Field Service capabilities to monitor their IoT-enabled machinery. They have recently experienced issues with the automated work order creation process, where some IoT alerts did not result in work orders due to misconfigured threshold rules. You need to evaluate the current configuration and ensure that the system reliably creates work orders when machinery reports critical conditions. What three actions should you perform? Each correct answer presents part of the solution. Choose 3.
A. Disable the Device Simulator tool to prevent simulated alerts from creating unnecessary work orders.
B. Ensure that the Service Bus is properly configured to queue faults and transfer them to Dynamics 365 without failures.
C. Increase the frequency of data refresh in the IoT devices to send data more frequently to IoT Hub.
D. Review and adjust the threshold rules in the Threshold Rules Store to reflect accurate boundaries for fault conditions.
E. Verify that the Azure Stream Analytics job queries are correctly identifying faults based on the threshold rules.
Answer
B. Ensure that the Service Bus is properly configured to queue faults and transfer them to Dynamics 365 without failures.
D. Review and adjust the threshold rules in the Threshold Rules Store to reflect accurate boundaries for fault conditions.
E. Verify that the Azure Stream Analytics job queries are correctly identifying faults based on the threshold rules.
Explanation
Reviewing and adjusting the threshold rules ensures that the system correctly identifies when a condition has become a fault. Verifying the Azure Stream Analytics job queries is crucial because these queries detect faults as they happen. Ensuring the Service Bus is properly configured guarantees that faults are queued and transferred to Dynamics 365 for work order creation. Increasing the frequency of data refresh does not address the issue of misconfigured threshold rules and may lead to unnecessary network traffic. Disabling the Device Simulator tool does not solve the problem of misconfigured threshold rules and would prevent testing of the system with simulated data.
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