Learn the best method to manage complex work orders with Microsoft Dynamics 365 Field Service. Discover how to use requirement group templates to schedule multiple technicians simultaneously and avoid scheduling conflicts.
Table of Contents
Question
A company specializing in commercial refrigeration services uses Microsoft Dynamics 365 Field Service to manage complex work orders that often require multiple technicians with different skill sets. You need to ensure that work orders are scheduled efficiently with the appropriate resources arriving simultaneously. What should you recommend?
A. Assign multiple incident types to a work order to cover the different skills needed by each technician.
B. Create separate work orders for each technician and manually coordinate their schedules.
C. Relate incident types to requirement group templates to specify requirements for a work order and schedule it to multiple resources.
D Use the Schedule Assistant to find individual time slots for each technician and inform them to arrive simultaneously.
Answer
C. Relate incident types to requirement group templates to specify requirements for a work order and schedule it to multiple resources.
Explanation
Relating incident types to requirement group templates is the correct approach to specify requirements for a work order and ensure multiple resources are scheduled to arrive at the same time. Assigning multiple incident types to a work order does not guarantee simultaneous arrival of technicians. Creating separate work orders is inefficient and may lead to scheduling conflicts. Using the Schedule Assistant to find individual time slots is not as efficient as using requirement group templates and could lead to miscommunication.
Microsoft Dynamics 365 Field Service Functional Consultant MB-240 certification exam assessment practice question and answer (Q&A) dump including multiple choice questions (MCQ) and objective type questions, with detail explanation and reference available free, helpful to pass the Microsoft Dynamics 365 Field Service Functional Consultant MB-240 exam and earn Microsoft Dynamics 365 Field Service Functional Consultant MB-240 certification.