Learn how to automate the creation of follow-up work orders in Dynamics 365 Field Service with a booking status configuration. Improve maintenance service efficiency and consistency with this simple yet powerful solution. Get insights into the best practices for MB-240 certification exam success!
Table of Contents
Question
A Dynamics 365 Field Service organization wants to offer a premium maintenance service that includes follow-up work orders if issues are not resolved in the first visit. You need to design a process that allows for the automatic creation of follow-up work orders when the initial service does not resolve the issue. What should you do?
A. Configure a booking status that does not complete the work order and triggers the creation of a follow-up work order when set.
B. Develop a custom plugin that generates a follow-up work order whenever a technician marks a task as incomplete.
C. Instruct technicians to manually create a new work order if they determine that a follow-up visit is necessary.
D. Set all work orders to have a default status of ‘Unscheduled’ after completion to indicate the need for a follow-up.
Answer
A. Configure a booking status that does not complete the work order and triggers the creation of a follow-up work order when set.
Explanation
Configuring a booking status that does not complete the work order and triggers the creation of a follow-up work order when set is the correct approach as it automates the process and ensures consistency. Manual creation of follow-up work orders by technicians is inefficient and may lead to inconsistencies. Developing a custom plugin is unnecessary when the system can be configured to handle this requirement. Setting all work orders to ‘Unscheduled’ after completion does not accurately reflect the status of the work order and could lead to confusion.
Microsoft Dynamics 365 Field Service Functional Consultant MB-240 certification exam assessment practice question and answer (Q&A) dump including multiple choice questions (MCQ) and objective type questions, with detail explanation and reference available free, helpful to pass the Microsoft Dynamics 365 Field Service Functional Consultant MB-240 exam and earn Microsoft Dynamics 365 Field Service Functional Consultant MB-240 certification.