Learn how to optimize work order scheduling in Microsoft Dynamics 365 Field Service to reduce travel time and costs. Discover the benefits of configuring Resource Scheduling Optimization for better efficiency and meeting service level agreements.
Table of Contents
Question
Contoso Ltd. is using Microsoft Dynamics 365 Field Service to manage their field operations. They have noticed that some work orders are not being scheduled optimally, leading to increased travel time and costs. You need to evaluate the existing scheduling setup and determine how to minimize travel time and costs while ensuring that work orders are completed within the promised time frames. What should you do next?
A. Assign all work orders at the beginning of the day based on technician availability, disregarding the travel time between service locations.
B. Configure Resource Scheduling Optimization with the goal of minimizing travel time and set up the system to reoptimize schedules after cancellations or emergency work.
C. Instruct dispatchers to manually schedule work orders based on the proximity of the customer location to the technician’s home address.
D. Schedule work orders strictly based on the order they were received, without considering travel time or technician efficiency.
Answer
B. Configure Resource Scheduling Optimization with the goal of minimizing travel time and set up the system to reoptimize schedules after cancellations or emergency work.
Explanation
Configuring Resource Scheduling Optimization with the goal of minimizing travel time and setting up the system to reoptimize schedules after cancellations or emergency work is the most effective way to reduce travel time and costs while maintaining service level agreements. The other options do not leverage the capabilities of Microsoft Dynamics 365 Field Service to optimize scheduling and could lead to inefficiencies.
Microsoft Dynamics 365 Field Service Functional Consultant MB-240 certification exam assessment practice question and answer (Q&A) dump including multiple choice questions (MCQ) and objective type questions, with detail explanation and reference available free, helpful to pass the Microsoft Dynamics 365 Field Service Functional Consultant MB-240 exam and earn Microsoft Dynamics 365 Field Service Functional Consultant MB-240 certification.