Discover how associating 3D models with customer assets in Microsoft Dynamics 365 Field Service enhances field technician performance during HVAC repairs. Learn the best practices for accessing and interacting with 3D models on mobile devices for efficient service delivery.
Table of Contents
Question
Fabrikam, Inc. is using Microsoft Dynamics 365 Field Service to manage their HVAC units installed at various client sites. They have recently added 3D models to their customer assets to assist field technicians with complex repairs. You need to evaluate the integration of 3D models with customer assets and ensure that field technicians can access these models on their mobile devices during on-site repairs. What should you recommend?
A. Advise against the use of 3D models due to the complexity they add to the repair process.
B. Associate 3D models with the corresponding customer assets and verify that the Field Service mobile app supports viewing and interacting with these models.
C. Recommend that technicians carry printed diagrams of the 3D models to the client sites as a reference during repairs.
D. Suggest uploading 3D models to a third-party cloud storage service and providing technicians with links to access them.
Answer
B. Associate 3D models with the corresponding customer assets and verify that the Field Service mobile app supports viewing and interacting with these models.
Explanation
Associating 3D models with the corresponding customer assets and ensuring that the Field Service mobile app supports viewing and interacting with these models is the best recommendation to aid technicians during complex repairs. Option A is incorrect as it does not take advantage of the benefits of using 3D models for complex repairs. Option C is incorrect because carrying printed diagrams is less efficient and does not provide interactive capabilities. Option D is incorrect because using a third-party cloud storage service is unnecessary when the Field Service mobile app can support 3D model interaction and may introduce security concerns.
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