Struggling with your Microsoft Dynamics 365 Customer Service certification? Learn the correct URL to configure Omnichannel Insights for Dynamics 365. Understand the differences between Web API Service Root, Discovery API, and Organization Service SOAP Endpoint. Boost your MB-230 exam preparation with this expert guide!
Table of Contents
Question
A company uses Omnichannel for Customer Service.
The company plans to use the Omnichannel Insights for Dynamics 365 app.
You need to configure the connection to the Dynamics 365 instance of the company.
Which URL should you specify?
A. Web API Service Root
B. Discovery Web API Endpoint
C. Discovery Service SOAP Endpoint
D. Organization Service SOAP Endpoint
Answer
A. Web API Service Root
Explanation
This item tests the candidate’s knowledge of configuring the Omnichannel Insights dashboard.
After installing the Omnichannel Insights for Dynamics 365 app, it must be configured with the URL for the Web API Service Root of the Dynamics 365 instance.
The Discovery Web API Endpoint and Discovery Service SOAP Endpoint are used to determine the available environment instances. They are not used to configure the Omnichannel Insights for Dynamics 365 app.
The Organization Service SOAP Endpoint is one of two interfaces used to access data, metadata, and data operations in an environment, but it is not used to configure the Omnichannel Insights for Dynamics 365 app.
Microsoft Dynamics 365 Customer Service Functional Consultant MB-230 certification exam assessment practice question and answer (Q&A) dump including multiple choice questions (MCQ) and objective type questions, with detail explanation and reference available free, helpful to pass the Microsoft Dynamics 365 Customer Service Functional Consultant MB-230 exam and earn Microsoft Dynamics 365 Customer Service Functional Consultant MB-230 certification.