Struggling to schedule service activities in Dynamics 365 Customer Service? Discover the right tool to use – from Activities View to Schedule Board. Learn which option works best for you without customization.
Table of Contents
Question
You use service scheduling in Dynamics 365 Customer Service.
You define services.
You need to create and schedule service activities without customizing the app.
What should you use?
A. Service form
B. Activities view
C. Schedule board
D. Timeline on the account form
Answer
B. Activities view
Explanation
This item tests the candidate’s knowledge of scheduling a service activity.
Service activities are a type of activity that can be created from any of the activity views. After creating the service activity, you can use the Book button on the service activity to launch the schedule assistant and select the resources.
You cannot create a service activity from the Service form. The schedule board allows you to only schedule existing service activities. The timeline does not show service activities and you cannot create service activities from the timeline. You can customize the timeline to include service activities.
Microsoft Dynamics 365 Customer Service Functional Consultant MB-230 certification exam assessment practice question and answer (Q&A) dump including multiple choice questions (MCQ) and objective type questions, with detail explanation and reference available free, helpful to pass the Microsoft Dynamics 365 Customer Service Functional Consultant MB-230 exam and earn Microsoft Dynamics 365 Customer Service Functional Consultant MB-230 certification.